MHSI Now Offers TeleHealth Virtual Visits

April 21, 2020
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For the last few weeks, MHSI physicians have been treating many of our current patients using TeleHealth virtual visits. We are pleased to announce that we are expanding virtual visits to new patients beginning immediately. For those who need to be treated in the office, as always, we follow CDC guidelines for safety and cleanliness.

To schedule a TeleHealth virtual visit or in person visit, call (877) 784-3667 or request an appointment online.

Frequently Asked Questions: TeleHealth

Q. How do I schedule a TeleHealth virtual visit with my doctor?
A. Call the office at 877-784-3667 to schedule an appointment. You may also request an appointment through your patient portal.  Or if you are a new patient, you can request an appointment using the online form.

Q. Does my insurance cover the TeleHealth virtual visit?
A. Most insurance companies have relaxed their regulations and now cover this service.

Q. Will my TeleHealth virtual visit be with my doctor?
A. Your scheduled appointment will be with your doctor, nurse practitioner or physician assistant. If you are a new patient, you will visit with the practitioner you are scheduled to see.

Q. Will my TeleHealth virtual visit be private?
A. Yes, we are using Zoom software which is HIPAA compliant, all audio, video and screen sharing data is encrypted to protect your identity. Being in a quiet and private area of your home is suggested. We appreciate patients being dressed appropriately which includes shirts and pants. Please do not attend your visit while driving a car.

Q. What if I am not very computer savvy?
A. We are very patient and will guide you through each step.

Q. What type of technology or equipment do I need for a TeleHealth virtual visit?
A. When your appointment is scheduled, you will receive instructions for how to download onto your computer, iPad or smartphone, the meeting software called Zoom. A few minutes before your appointment, open your preferred browser (we recommend Google Chrome) and type in Zoom.com. At the time of your appointment, you will receive a phone call to provide a secure meeting ID number and password to join the meeting. Staff will be able to assist you with this process.

Q. How long will I be with my doctor?
A. Most visits require 10-20 minutes of your time.

Q. What if I really need to be seen by my doctor in the office?
A. In addition to virtual visits, MHSI doctors are still treating patients in the office, if it is necessary. For example if stitches, staples, or shunt removal is needed or if it is determined an office visit is necessary during your TeleHealth virtual visit. You should be aware that we continue to follow CDC guidelines for safety and cleanliness, along with following the State of Michigan’s physical distancing requirements.

To schedule a TeleHealth virtual visit or in person visit, call (877) 784-3667 or request an appointment online.